ServiceNow
ServiceNow is a cloud-based workflow automation platform for enterprise organisations.
At a very simple level, think of it as a tool that allows you to raise and track tickets, as well as process and catalogue regular IT service requests.
Image source & to learn more visit - https://www.youtube.com/watch?v=RNNu-OcWaIY&t=227s
Components:
- ITSM: Incident management for IT requests
- ITOM: Ops like server, applications load allocation, bandwidth. Alerts of potential issues. Root cause analysis. Capacity management and auto scaling. Integrates with ITSM.
- ITAM: Hardware asset management, Software licences renewal, software asset tracking,
- HR service delivery: Engage employees, speed up onboarding
- Workplace service delivery: Employee resources like seats on demand, furniture phone line relocation, facility repair.
- Customer service management: Twitter to email grievance by customer, password change via self service, service reps can find resolutions on knowledge base
- Performance: CSAT trends
- App engine
- Automation engine: Password change request, leave application request
- Integration hub: New employee added to LMS system and payroll. Pre-built flows, automatic data exchange.
Image source & to learn more visit - https://www.youtube.com/watch?v=RNNu-OcWaIY&t=227s
Imagine your entire work experience, from employee to customer, streamlined into a single, intuitive app. Introducing the future of enterprise workflows: a cloud-based platform that's as easy to use as WeChat.
